Privacy, Refund & Chargeback Policy
1. What you're actually buying
Reelabs for Claude is a one-time, ₹499 purchase of a software license — a license key that unlocks a local video-editing pipeline on your own computer. It is not a done-for-you editing service: we do not touch, view, or edit your footage ourselves. You run the software; it edits your video automatically based on your instructions.
There are two ways to run it, both included in the same purchase:
- Without Claude Code — fully automatic. You drop a video in a folder and run one file; the software plans and renders the edit itself.
- With Claude Code — you install Anthropic's free Claude Code tool separately, connect it with your license key, and direct the edit by describing what you want in your own words.
Editing quality is AI-assisted and automated. Results are generated per video based on your footage, your instructions, and the format chosen — they are not guaranteed to match any demo, testimonial, or reference video exactly, and we recommend reviewing every output before you publish it.
2. About the "Claude" in "Reelabs for Claude"
We want to be precise here, because it directly affects what you should expect:
- In the Claude Code setup, Anthropic's Claude model directly reads your instructions, reasons about the edit, and drives the process — this is the setup our name and most of our marketing describe, and the one we recommend for anyone who wants to direct or revise the result in plain English.
- In the fully automatic setup, Claude is not used at all. Planning is done by Reelabs' own automated pipeline instead. The output style is more basic and less steerable than the Claude Code path, and you cannot ask it questions or request changes conversationally.
Both setups are included in your ₹499 purchase and both are real, working ways to use the product. If any page, ad, or message of ours implies that Claude is required to use Reelabs at all, that is not accurate and you should treat this page as the correct description. Using Claude Code additionally requires a free Claude account, and Claude Pro is recommended (separate, ongoing cost to Anthropic, not to us) if you plan to create videos regularly — see the setup guide for details.
3. Refund policy
✓ You're eligible for a full refund if
- Your license key does not work and our support team cannot get it working within 3 business days of you contacting us.
- You were charged more than once for the same purchase (duplicate charge).
- You request a refund within 7 days of purchase and have not activated the license on any device (i.e. you never actually got Reelabs running).
- A verifiable fault in Reelabs itself — not your computer, your footage, your internet, or a third-party tool like Claude Code — prevents the software from producing any output at all, and we're unable to fix it.
✕ Refunds are not available for
- Dissatisfaction with the creative result of a specific video — pacing, style, caption wording, music choice, and similar creative decisions are subjective, vary per video, and can usually be fixed by asking again or adjusting your instructions.
- Requests made after the license has been activated and used to successfully render at least one video, except where a genuine software fault applies (see above).
- Issues caused by your own system not meeting requirements (e.g. unsupported OS, missing free disk space, blocked installers, an unstable internet connection).
- Changes to a third party's product, pricing, or availability — for example Anthropic changing Claude Code's terms, pricing, or free-tier limits. That's between you and Anthropic; it isn't something Reelabs bills you for or can refund.
- Simply changing your mind after successfully using the product.
To request a refund, email support@reelabs.in from the email address you purchased with, including your order/payment ID. We aim to respond within 2 business days and resolve eligible requests within 7.
4. Chargebacks & payment disputes
If something's wrong, please contact us first — nearly everything is faster and easier to resolve directly than through your bank or card network, and it's the only way we can actually fix a technical problem for you.
If a chargeback or payment dispute is filed without giving us the chance to help:
- We will respond to the dispute with evidence of delivery — including the purchase record, the license key issued to that email, and, where relevant, activation and usage logs showing the license was successfully connected and used.
- A license key that has been delivered and successfully activated is not "goods not received" or "service not rendered" — we will contest disputes filed on those grounds when our records show otherwise.
- Filing a knowingly false chargeback (e.g. claiming non-delivery on a key you've activated and used) may result in your license being revoked and, where applicable, being reported to the payment processor as fraudulent, which can affect your ability to use that payment method with other merchants too.
None of this applies if we genuinely got something wrong — in that case, tell us and we'll make it right ourselves, refund included. This section exists for the small number of cases where a dispute is filed instead of a support email, not to discourage a legitimate one.
5. Privacy policy
What we collect
- At purchase: your name, email address, and payment details, processed by our payment provider (Razorpay) — we do not see or store your full card number.
- License & usage: your license key, whether it's been activated, and basic connection/usage events (e.g. that the MCP server was reached with a valid key) so we can offer support and detect misuse.
- Support: anything you send us by email or WhatsApp when you contact support.
What we never see
Your raw footage and finished videos stay on your own computer. Reelabs processes video locally; we do not receive, store, or view your footage or output as part of normal use. The only exception is if you voluntarily send us a file (e.g. attached to a support email) to help us diagnose a problem.
Third parties
- Razorpay — payment processing.
- Anthropic (Claude / Claude Code) — only if you choose the Claude Code setup; your interactions with Claude are governed by Anthropic's own terms and privacy policy, not ours.
- Groq — only in the fully automatic setup, and only using an API key you provide yourself; your transcript is sent to Groq to plan the edit, under Groq's own terms.
- We do not sell your data, and we do not use your footage to train any model.
Your rights
Email support@reelabs.in to request a copy of what we hold on you, ask us to correct it, or ask us to delete your account data. We'll respond within 30 days.
6. Contact
Reelabs for Claude.
Email: support@reelabs.in
WhatsApp: +91 9220476516